Performers Terms and Conditions

Entertainer Terms & Conditions for Performers at theThe Enchanted Performers Theatre Company.


Entertainer Terms and Conditions

Last Update: 5/12/22

All entertainers who provide their services to EPTC confirm that they understand and agree to the following Terms and Conditions:

Terms and Conditions:

Definitions

  • We have written these Terms and Conditions in plain English for everybody’s ease of understanding. And so, for clarity, the following definitions are used:

  • You/Your = performer, entertainer, service provider, the one in receipt of a booking contract from EPTC .

  • Us/We/Our = EPTC, the theatre company.

Confidential Information

  • In undertaking work with EPTC , you will receive essential client data such as their name, phone number, venue address and other details necessary to fulfil the booking contract. You agree to use this information only for the purpose of fulfilling your booking contract in the manner advised and directed by EPTC . Other use of client data (e.g. sharing the data with others, contacting the client for reasons outside of those of the booking contract, solicitation, etc.) is strictly forbidden and may result in legal action being taken against you.


Enquiries, Promotions and Media

  • You agree to refer all rebooking's or any enquiries from this event to EPTC ONLY.

  • Any media taken at the event or in relation to your work with EPTC (such as photos, videos, testimonials, etc.) must not be used/shared/published through social media/internet/web/print without the prior written consent from EPTC.

  • All advertising material will be supplied by EPTC ONLY. Advertising and/or soliciting any services other than those of EPTC is prohibited.

  • EPTC reserves the right to use images, videos and recordings of the entertainer taken at EPTC events for the advertising and promotion of the agency through online sharing media/social media/website/printed material etc.

  • There will be no tagging the EPTC client on social media, the venue or individuals that work at the venue.

  • Only the theatre comapny and other performers may be tagged.

  • You must not ask the client for footage or photos directly to your self performer, but yu may ask for them to be sent to info@ep-tc.uk where they may be shared with yourselves.

  • No photos or videos taken at EPTC events should be used on a performance page or other companies website/page promoting other works.



Booking and Entertainment Expectations


  • All new performers will have a trail period of three months, should any of these rules be broken, all prediscussed work is likely to be taken back and you would be excluded from the company.

  • You will contact EPTC by e-mail or text within 24 hours after the Performance to give a report of the event. In cases where the event has not transpired as planned you will report to EPTC by telephone immediately after the event.

  • Performers and Entertainers may be asked to contact the client Pre event to discuss what the party entails, this conversation must be professional and open to what the client should expect and aim to please at all times. only under instruction ofd the office.

  • Party Entertainers must not confirm booking amendments requested by the client (eg venue change, entertainment time change). You must communicate such changes to EPTC in order to be confirmed. It is policy that clients make booking changes via email.

  • On the day of the Performance, you will arrive 15-30 minutes before the start of the event and start greeting the guests 5 minutes in advance. This is the key to a successful event and really helps to give peace of mind to the client.


Late arrivals, Cancellations, Unable to fulfil the contract

  • Your booking contract is binding and should you need to cancel your contract, there is a £50 cancellation fee made payable to EPTC. It is vital in this instance that you inform EPTC by telephone immediately.

  • If, for any reason, you cannot fulfil the requirements of a particular given contract as sub-contracted to you by EPTC , you must notify EPTC with as much notice possible prior to the event to inform us of the reason you cannot fulfil the contract, first by telephone and then in writing also. After you have communicated your reasons for not attending the event to EPTC , you must find a suitable, professionally-qualified replacement for your job. You must then notify EPTC as to who you are replacing yourself with. This process must be repeated for every contract any entertainer is unable to fulfil.

  • If you are replaced by another entertainer, you must communicate details of the booking to the new entertainer, such as details you previously confirmed with Victoria.

  • If you are late for the event, such that entertainment begins after the agreed entertainment start time, then you must offer to the client to make up the lost time by entertaining beyond the agreed entertainment end time. For example, if you are 30 minutes late then you must offer to entertain for the agreed duration, so that entertainment finishes 30 minutes late. It is the client’s decision to accept this offer. If the client does not accept this offer, then you will lose part of your fee. EPTC does not offer an outline of the percentage of your fee that will be lost. This is due to the unpredictable variable of what the amount of the fee refunded to the client is. In some cases, a refund of 100% of fees is made to the client, and in such cases the Artiste receives no fee. It is ultimately and always at EPTCs discretion how much of your fee will be lost.

  • If you are aware that you are going to be late for your event, please ensure that you keep the client abreast of the situation and also text Victoria to let us know.

Complaints

  • Complaints are considered disputes and need to be settled between EPTC, the client, and entertainer.

  • Should a client make a complaint about you, for reasons such as (but not limited to) a late arrival or unsatisfactory performance, the following will occur:

  • We may withhold your payment while the complaint is being investigated.
    — We will contact you directly to speak about the complaint and request that you put your views about the matter in writing to us.
    — We will speak to the client about their complaint and discuss ways in which the matter may be improved.
    — Should the client request a refund in any amount, it will be under the discretion of the investigative officer, Thomas Clements, to review all the information provided and refund the client at a rate suitable for the complaint.
    — Should a refund be granted to the client, you will be advised in writing and a portion of your fee or all of your fee will be waived.

  • EPTC expects a high standard of professionalism and that contract obligations are met at all times.

Parking

  • It is the Entertainer’s responsibility to secure parking for the event. You must ensure, and if applicable pay for, your own parking arrangements. You may enquire about your parking options when the booking is accepted. EPTC accepts no responsibility for costs incurred for parking at any event, nor fines, nor penalty charges incurred whilst at or enroute to/from any EPTC event.

  • You will not park your vehicle(s) in restricted areas at the performance venue.

Invoices, Fees, Expenses

  • All invoices need to be sent to info@ep-tc.uk

  • Payments are made within one month from the invoice received if not before.

  • payment receipt. For new entertainers, there is a payment process to be completed with our bank which may result in delays to your payment.

  • Please do not chase for payment if this criteria has not been met. Any emails sent chasing for payment that does not meet this criteria will not be responded to. If the criteria has been met and you are still awaiting payment, please contact us at this email address with the subject matter “overdue invoice”.

  • Please note that invoices for events from many weeks previous require more administration time to process, and therefore will not always be processed in time for the next payment date. In cases like this the invoice will be paid on the following payment date.

  • You agree that your fee is inclusive of all expenses (except those that have been agreed to by the client and will be invoiced post the event), including holiday entitlements, travelling expenses to and from the venue, VAT, tax, N.I. etc and covers any payments whatsoever.

  • Please note that the fee we offer entertainers is complete and covers all of the entertainment and specifics of the booking, as ordered by the client and set out in the entertainer booking contract. Therefore there is no additional fee for entertainers delivering any extra elements involved in themed parties. However, EPTC reserves the right to charge clients extra to cover ongoing costs associated with meeting their expectations (such as storage, shipment, wear and tear of costumes, props and consumable goods), which include the ability to provide themed parties.

  • You are not employed by EPTC and are therefore responsible for your own accounting and payment of tax, VAT & National Insurance contributions.

Equipment, Health and Safety Responsibilities, Insurance

  • You agree to provide all equipment required to undertake this performance, unless the equipment has been contractually agreed to be provided by the client or a third party. It is your responsibility to ensure the good working order & safety of your own equipment.

  • You accept full responsibility for maintaining your own Public Liability Insurance (which should be to a minimum of £1,000,000 cover), your own equipment insurance, vehicle insurance and for carrying out the P.A.T. testing of your equipment where applicable.

  • While you are at a EPTC event, EPTC is not liable if you are injured (unless it is caused by our negligence) or for any loss of, damage or theft of any of your personal possessions or equipment. It is your responsibility to take out personal injury insurance to cover you while you are at events if you so choose.

  • Teachers and party entwertainers however are covered


Entertainer’s Conduct at the Event

  • You agree to provide a performance that is to the best of your ability, and reflects fully the likeness of your show as known to EPTC and as advertised to the client via promotional materials, profiles, pictures, videos, web page or verbal description etc. You will make every effort to ensure your performance is outstanding, adhere to the client’s wishes within all reasonableness, be polite and courteous with the client, their guests and all venue staff and contractors.

  • Should you not fulfil your entertainment obligations to the satisfaction of EPTC or the client and either one or both take action to complain about your service by seeking compensation for their disappointment, you will be advised directly about such a complaint. You will be held liable to compensate EPTC and/or the client. Examples of complaints include, but are not limited to:
    – Lateness
    – Not fulfilling contract obligations
    – Not fulfilling job obligations
    – Drinking alcohol or being intoxicated on the job
    Every measure will be taken by EPTC to smooth out client complaints to the best of their ability.

  • Please ensure you arrive in costume unless a pre discussed changing space has been offered and discussed.

  • You shall be suitably and tidily dressed during your performance except with the consent of the client or where wearing other attire is deemed to be a necessary part of your act.

  • You understand and agree that while in Mascot costume you will never carry a birthday cake or a child.

  • It is EPTC policy that entertainers (and all staff working for EPTC ) are not permitted to be left alone with any child (or children) at any time during events or parties. It is therefore the client’s responsibility to ensure, at all times, that the child (or children) is supervised by a responsible adult, other than EPTC staff.

  • You will refrain from drinking alcohol before, during and after the performance at all times when the client or their guests are present.

  • You will not under any circumstances partake of any illegal drug use on the day of the event, or whilst at the event venue, or whilst in the presence of the client, their guests, venue staff or other associated suppliers or artistes.

  • You will not smoke in restricted areas at the performance venue.

  • You will not display any conduct deemed anti-social, illegal, nor that reflects badly upon yourself, EPTC , or the Client.

Conclusion

  • EPTC(The Enchanted Performers Theatre Company) cannot be held in any way responsible for the breach of contract on the part of the entertainer or the client.

  • In undertaking the work and in the absence of communication, you are deemed to be in agreement with the above Terms and Conditions.

End of Terms and Conditions